Managed Service Provider Programme

Details and Requirements


Introduction

The Hazelnut Software managed service provider programme is intended for organisations that want to extend the range of services that they offer to their clients.

By leveraging the capabilities of ServerAssist, a managed service company can provide a full server, application and infrastructure monitoring solution to their clients.

In return for a usage-based, fixed monthly or fixed annual fee, an organisation can use ServerAssist to either provide remote monitoring from their own offices, or enabling local monitoring at a client's premises.

The service provider retains all revenue from all fees charged to clients for the additional services offered.

  • Comprehensive reporting, monitoring and alerting
  • Windows and Linux systems supported
  • Overviews combine all of customer's systems
  • Local or remote usage and configuration
  • Full rebranding available

Rebranding

It is possible to change all relevant aspects of the software. Not only can the name, logo, colours and default installation directories be changed, but any text or graphics in the user interface or the documentation can also be customised as required. If a suitable digital certificate is made available, all executables and installation packages can be digitally signed with the organisation's name. Note that any copyright notices that reference Hazelnut Software will be retained.

Fees

The programme fees are in two parts. There is an optional one-off fee to cover an initial setup of the rebranding, and three different ways to cover the on-going use of the software.

The rebranding fee is £1,250. Note that there is no obligation for the software to be rebranded. In this case, the ServerAssist branding from the base software will be retained.

The on-going usage of the software can be on a metered basis, or for a fixed monthly or annual fee. The per system fee uses ServerAssist's subscription metering technology to record activity to the nearest minute, and usage is charged on that basis. Alternatively, a monthly or annual fee allows the organisation to offer services enabled by the software on an unlimited number of systems for a fixed amount. The up-front annual fee offers the same benefits as paying monthly, but with a discount from the individual monthly fees.

MethodFee
Per System Per Month£5
Unlimited Per Month£875
Unlimited Annual£7,875

Metered usage fees are billed in arrears, and unlimited usage fees are billed in advance. Use of the software is only permitted during the period covered by the fees paid. When paying on a per system basis, the minimum fee will be £250.

Next Steps

To discuss the programme in more detail, please contact us.